Corrective Action Procedure

Corrective Action Procedure

(QMS-ISPL-P-CAP)

Version No

V20

Prepared by

Date

30-01-2015

Name

Suman

Signature

Date

30-01-2015

Copy No

Approved by

Issued to

Name

Sai Prasad Koneru

Signature

Date

30-01-2015

Document Amendment Record

A- A- Added, M- Modified, D- Deleted

Sl.No	Date	Version No	Page No	Change Mode(A/M/D)	Brief description of change
1	15-07-2002	V01	N/A	A	Initial Release
2	28-10-2002	V02	N/A	A	Included Section 9 - Records
3	06-06-2012	V02	N/A	D	The Company address information is removed from the Footer
4	30-01-2015	V20	N/A	N/A	Reviewed and base lined

Table of Contents

1 Purpose

2 Objective

3 Scope

4 Terms and definitions

5 Entry criteria, Input, Activity, Output and Exit Criteria

6 Responsibility

7 Procedure description

7.1 Identification of non-conformities

7.2 Determining the causes of non-conformities

7.3 Evaluating the need for corrective actions

7.4 Determining and implementing corrective actions

7.5 Records of corrective actions

7.6 Management review of corrective actions

8 Quality system documents referred

9 Records

1 Purpose

The purpose of corrective action procedure is to take action to eliminate the causes of non- conformities in order to prevent recurrence.

2 Objective

The objective of this procedure is to have an established process for identifying the non-conformity and evaluation of the significance of problem affecting quality.

3 Scope

Applicable to all activities covered in the Quality management system.

4 Terms and definitions

Abbreviations/Terms	Description
ISPL	Inooga Solutions Pvt.Ltd
QMS	Quality Management System
QA	Quality Assurance
MRP	Management Review Procedure
MR	Management Representative
CEO	Chief Executive Officer
CTO	Chief Technology Officer
SQA	Software Quality Assurance

5 Entry criteria, Input, Activity, Output and Exit Criteria

Sl.No

Entry Criteria

Input

Activity

Output

Exit Criteria

Non conformities recorded

Software Test Records, Audit Reports, Customer Complaints

Identification of non conformities

Non conformities

Non conformities that need corrective action identified

Non conformities

Corrective action

Corrective actions

Completion of corrective action

6 Responsibility

Activity	Responsibility
Corrective action in projects and processes	Project manager or Project leader
Corrective action in functional areas	Functional head
Corrective action in Quality Management System	MR
Review of initiation of the Corrective Actions	CEO/CTO

7 Procedure description

7.1 Identification of non-conformities

Non–conformities can occur with respect to product, process, quality management system and functional areas. These are observed and reported in the following records:

Category of Non-Conformity	Source of Information
Product non-conformities	Software Test Records, Customer feed back and Customer complaints
Process non-conformities	Peer review records, project status reports, SQA report and metrics reports
Quality system non-conformities	Internal audit reports.
Functional area non-conformities	Functional area reports

The non-conformities are recorded and action is taken to resolve the non-conformities.

7.2 Determining the causes of non-conformities

In the case of product, process or function area related non-conformities, analysis is done every month. In the case of quality management system non-conformities, they are analyzed during the internal audits.

The non-conformities are analyzed to determine the impact of the non-conformity of the product, process, quality management system or the functional area. If the impact of non-conformity is very high, the causes of the non-conformity are determined.

7.3 Evaluating the need for corrective actions

Based on the root causes of the non-conformity, need for corrective action is evaluated to ensure that non-conformities do not recur. Some examples of corrective actions are training, use of tools, changes to the process or procedures, etc.

7.4 Determining and implementing corrective actions

The corrective actions are determined and implemented consisting of

· A definition of the causes of non-conformities.

· Elimination of causes of non-conformities.

· Appropriate actions to avoid recurrence of non-conformities.

7.5 Records of corrective actions

Record of proposed corrective action and verification of effectiveness of the corrective action is maintained as per Corrective Action Record.

7.6 Management review of corrective actions

Corrective actions with significant impact on the customer satisfaction or high financial impact are included for management review.

8 Quality system documents referred

Management Review Procedure

9 Records

Sl.No	Required Record	Custodian	Retention Period	Record ID
1	Corrective Action Record	MR/QA Manager	Till the next Surveillance audit	QMS-ISPL-F-NCR